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Communication Skills

Listed below are a set of resources concerning communication skills for those in the caring professions (focusing on consultation & prescribing skills), for a ten weel course based on some of these materials see the Example courses menu option above.

• Essential Knowledge / basic skills

The consultation:

 

• Models
• Diagnosis & treatment
• Difficult consultations including Breaking bad news
• The computer in the consultation + Video extracts

 

The working environment:

 

• Litigation
• Working with collegues and the team
• Giving feedback
• Getting Patients to take responsibility and the Expert Patient
• Change management
• Motivational Interviewing
• Electronically mediated consultations
• Audit / Governance / After action reviews

PowerPoint tutorials

• Introduction - starting PowerPoint - autocontent wizard - getting to use the menus and options
• Intermediate - editing text and adding pictures
• Advanced - slide transitions and custom animations

 

Some streamed audio / video clips for teaching purposes